Help

LeaseLume Support

For assistance or product feedback, email wchao.jim@gmail.com.

Frequently asked questions

Which language does the app use?

LeaseLume displays Chinese when the device system language is Chinese. Other system languages use English.

Which PDF languages are available?

Reports can be generated in Chinese, English, or bilingual Chinese and English.

How does a Property Pack work?

One Property Pack covers the full move-in report, related move-out report, and comparison report for one exact property and rental cycle. A different tenant or rental cycle may require another Property Pack.

How do I restore a purchase?

Use the app's Restore Purchases action while signed in with the Apple account that made the purchase. Restoration depends on Apple's transaction records and the matching rental-cycle entitlement.

How are reports emailed?

LeaseLume opens the iOS system mail composer with the selected PDF attached. You review and submit the message in Mail. The app records only the local composer result and does not claim the recipient received or opened the message.

Where is inspection data stored?

Property details, contacts, inspection observations, photos, and PDFs are stored locally on your device. Keep suitable backups and export reports you need to retain.

How can I protect sensitive records?

Use a strong device passcode, review reports before sharing, confirm recipients, keep appropriate backups, and avoid recording unnecessary sensitive information. Read the Security & Risk Notice for more information.

How do I report a privacy or security concern?

Email wchao.jim@gmail.com. Do not send passwords, private keys, full payment details, or unnecessary sensitive evidence.